Returns and Refund Policy | Ketoned Bodies

Returns and Refund Policy

Most orders are shipped within 1-2 business days.

Processing time may vary due to availability and/or payment discrepancies.

Orders ship Monday-Friday, excluding holidays.

Shipping time is based on business days (including expedited shipping services).

The cut-off time for all expedited shipping services (including overnight and 2-3 day express) is 12 PM PST. Orders placed after 12 PM PST that ship overnight or express may not be processed the same day.

You will receive an email confirmation with the tracking information. Please check your junk mail folder if you did not receive one.

Some packages may require a signature. There is a slight chance that your package may be delayed if no one is present at the time of delivery. BOND Beauty Systems is not responsible for any delays caused by adverse weather conditions. Delivery time for Economy and Standard shipping are estimates only. Only 2 Day, 3 Day and Overnight shipping methods are guaranteed to arrive by the estimated date.

How do I return my purchase?

All returns are honored within 30 days of purchase.

Send returns to:

DBA Meal Management Solutions
10110 Arbian Hill, San Antonio
TX 78254

Returns must be in acceptable condition, within 30 days of purchase.
Please include the reason for the return.
Original shipping charges are non-refundable.

Use a protective box or wrap it with thick paper.
A refund will be made within ten (10) business days after receipt of the package.

Returns are processed within 10 business days after receiving your return. We’ll send you an email confirmation when your refund has been issued.

WRONG / DEFECTIVE ITEM POLICY

On very rare occasions, we do make mistakes on shipping items. Please contact us when this happens, we will make it right. We may or may not require the original item to be returned back to us.

We reserve the right to request photos of the wrong item shipped to you.

For all defective items please start a damage claim by contacting: shop@BOND Beauty Systems.com Send clear photos of the wrong/defective item and a copy of the original invoice.

A refund will be made within ten (10) business days after receipt of the package.